General Terms and Conditions

1. Introduction

These General Terms and Conditions (hereinafter: “GTC”) govern the conditions for purchasing products and services available in the https://samadhishop.com web store operated by Samadhi Shop. By using the online store, you accept the following conditions.

2. Service provider data

  • Company name: Samadhi International s.r.o
  • Headquarters: Slovakia, 943 01 Štúrovo, Hlavná 22.
  • Tax number: 2122294141
  • EU tax number: SK2122294141
  • Company registration number: 56 395 019
  • Email: info@samadhishop.com

3. Purchase process

The purchase is possible with or without registration. The customer places the selected product in the cart by pressing the “Add to cart” button. Before placing the order, the customer must check the contents of the basket and the given data. By sending the order, the customer makes an offer to purchase the selected product(s). After processing the order, the online store sends an electronic confirmation to the customer.

4. Payment terms

Payment methods available in the online store: bank card payment, bank transfer, cash on delivery payment. Cash on delivery availability may vary by country. Payment must be made when the order is placed, except for cash on delivery payment, which is due upon receipt of the product.

5. Delivery conditions

Delivery fees and durations can be found in the delivery information of the online store. The delivery time depends on the availability of the product and the chosen delivery method. The transport risk is transferred to the customer when the product is handed over. When receiving the order, please check the integrity of the package and the ordered products, and in the event of any damage, file a claim with the delivery courier. In the absence of this, we will not be able to investigate the complaint about damage to the product, nor will we be able to provide any compensation.

6. Right of withdrawal

The customer has a 14-day right of withdrawal based on the EU Consumer Rights Directive, starting from the receipt of the ordered product. In case of exercising the right of withdrawal, the customer is obliged to return the product in an undamaged condition. In the case of certain products, the online store may limit the possibility of returns, e.g. for hygienic reasons. Exceptions to the right of withdrawal are personalized products and products with sealed packaging, if the packaging has been opened by the customer.

7. Warranty and guarantee

Products purchased in the online store are subject to a warranty in accordance with the legal regulations of the respective country. The buyer is obliged to report the defect immediately after detection.

8. Limitation of liability

The online store is not responsible for damages resulting from force majeure events. The online store is not responsible for errors resulting from data incorrectly provided by the customer. The online store is not responsible for incorrectly displayed prices due to the online store’s fault. The online store can refuse to serve any order without reason. In this case, the online store will fully refund any amount paid to the Customer.

9. Data management and data protection

The online store handles customers’ personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). The details of data management are contained in the Data Protection Notice. The cookies used on the website are included in the Cookie Policy.

10. Final Provisions

These GTC are governed by the laws of the given country. The online store reserves the right to amend the General Terms and Conditions. The amendments are valid from the date of their publication in the online store. The General Terms and Conditions are accepted by placing the order.

11. Complaint handling

Customers can submit their complaints to the online store in writing, by e-mail or by post. The online store responds to complaints within 30 days of receipt.

12. Declaration

The products we offer are selected with the utmost care and goodwill. Some minerals, herbal incense, and religious accessories we sell are associated with various effects according to traditions and relevant literature. We often list these perceived effects in our online store. However, we would like to emphasize that none of the products we sell are considered medical aids and do not replace appropriate medical treatment. If you have health issues, always consult the appropriate specialist!